General terms and conditions

Hotel Copper & Co

Our general terms & conditions & house rules together.

General conditions

• The hotel room must be occupied by 22:00 at the latest on the day of arrival, if no other appointments have been made.
• Hotel Copper & Co is not responsible for the consequences of theft, accidents or damage to the property of the guest, except in case of fault on his part.In that case Hotel Copper & Co can never be held liable for compensation of more costs or damages than would be covered by a normal MTPL insurance under these circumstances.
• On the day of departure the guest must leave the hotel room before 11:00 a.m., if no other departure time has been agreed.

Reservation and payment terms

• The cancellation policy, modifying conditions and terms of payment for your reservation may vary by rate type.
• The specific conditions applicable to your reservation can be found on your confirmation.
• If you booked with an online booking agent, we kindly request you to contact them.
• Are you planning to make a reservation and are you curious about the terms and conditions? During the booking process you can view the terms and conditions for each available rate before you make your final reservation.

House rules

For your and our safety! In the regulations below you can read the most important house rules that apply within our hotel. We ask you to respect and accept these rules.

Algemeen

• All instructions from hotel staff relating to house rules must be followed.
• Stay calm in case of fire. Report a fire at reception or call in the nearest fire alarm.
• In the event of a general fire alarm, leave the premises immediately.
• In case of fire, do not use the lifts under any circumstances.
• In connection with the identification requirement, you must be able to show valid proof of identification of all persons staying in the hotel at the time of check-in. The minimum age to stay in our hotel is 18 years, with the exception of children and young adults staying with their parents.
• Cameras are installed at various locations within the building. Everyone who is in our hotel agrees to make recordings. In case of calamities and/or incidents these recordings can be shown to third parties as supporting material.
• Lost and found must be handed in at the reception desk.
• The hotel is not responsible for the loss or theft of your belongings.
• The management, the owner of this location and/or persons working for the hotel cannot be held liable for any injury and/or material or immaterial damage suffered by visitors to the location.

You are not allowed to:

• Take hotel property outside the building.
• Consume, use, trade or carry narcotics.
• Nitrous oxide balloons to be used in the room.
• Causing nuisance to another person by means of loud music, unsympathetic behaviour or noise of any kind.
• Take pets to the hotel.
• Smoking in the entire building. If we find that people do smoke, we are obliged to charge € €175,00 cleaning costs. In case the fire alarm goes off due to smoking, the fire department's call-out fee of €275,00 will be charged to the guest.
• Receiving guests in the rooms for the purpose of sexual commercial activities.

Reglement rooms:

• Lighting candles, incense, etc. in our hotel rooms, this in connection with fire hazards (the security system is activated immediately).
• Certain decorations, such as confetti, are not permitted in the hotel rooms. Ask at reception if your decoration is allowed. Any additional cleaning costs or technical faults resulting from this will be charged to the guest.
• Damage, loss or destruction of hotel property will result in immediate removal, liability and/or reporting to the police.

In all cases not provided for in these regulations, the management of Hotel Copper & Co will decide.